Best Practice “One Way” Mapping Standard

Location: Sydney CBD, NSW

Duration: 4 months

Skills required

  • In-depth understanding of best-practice business process mapping and modelling
  • Data/knowledge management sharing and integration
  • Microsoft suite, Microsoft Visio

Project Background

Smartgroup is one of Australia’s leading providers of employee benefits and workforce optimisation services for the government, health and corporate sectors.

Businesses require a means to understand and have sufficient checks and balances over the many operational processes that it runs in order to deliver its product to its clients. An accepted best practice is to develop and maintain Business Process Maps, that contain the relevant information.

Whilst Process Mapping has been around for many years, there are many iterations that are used across industry. Typically, mapping processes cover Business, Engineering, Electrical and Switch Diagrams, Basic Flowcharting, Network, Schedule , Software & Databases. However, for this project the focus will be within Business, where there are a multiple of mapping processes covering Audit Diagrams, Fault Tree Analysis, Organisation Charts, Pivot Diagrams, Six Sigma Diagrams, Process Flowcharts, TQM and even Value Stream mapping. More specifically, the project will focus on Business Process Mapping and Flowcharts.

An intern with expertise in best practice process mapping and modelling and data/knowledge management sharing and integration would be well placed to assist in this project.

Research to be conducted

The objectives of this project are 3-fold:

  1. Research best practice business process mapping standards and present the top two to a steering committee, with recommendations, for appraisal.
  2. Once a standard is agreed, assess the current situation of mapping within Smartsalary, and through collaboration with relevant stakeholders, determine a future state of best practice, which must include knowledge management
  3. Develop an implementation plan to achieve the future state (which should include the conversion of existing state maps as validation) present the plan to the steering committee, and achieve a successful appraisal for the plan to proceed

Expected outcomes

The expected outcomes from the project are:

  • A report, describing the process the intern undertook to achieve the final implementation plan. The report should detail the collaborative process, including stakeholder, dependencies and risk analyses, and a narrative on the importance of planning and influencing skills and their impact on the outcome of the project.
  • An implementation plan for Smartsalary, which when actioned, would achieve the future state of a Best Practice “One Way” Process Mapping Standard

Additional details

The intern will receive $3,000 per month of the internship, usually in the form of stipend payments.

It is expected that the intern will primarily undertake this research project during regular business hours, spending at least 50% of their time on-site with the industry partner. The intern will be expected to maintain contact with their academic mentor throughout the internship either through face-to-face or phone meetings as appropriate.

The intern and their academic mentor will have the opportunity to negotiate the project’s scope, milestones and timeline during the project planning stage.

To participate in the AMSI Intern program, all applicants must satisfy the following criteria:

  • Be a PhD or Masters student currently enrolled at an AMSI member institution.
  • PhD or Masters by Research candidature must be confirmed.
  • Applicants must have the written approval of their Principal Supervisor to undertake the internship. This approval must be submitted at the time of application.
  • Internships are also subject to any requirements stipulated by the student’s and the academic mentor’s university.
Applications Close

4 June 2017

INT – 0318